What will you learn?
Attendees will also learn how to communicate effectively and compassionately during difficult conversations, apply de-escalation techniques to reduce conflict and tension, and set and maintain appropriate personal and professional boundaries. Additionally, participants will develop and implement a self-care plan to support their wellbeing in high-stress environments.
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Navigating challenging conversations with confidence
In today’s fast-paced and often high-stress environments, challenging interactions are an inevitable part of many workplaces and community settings. Whether you're dealing with distressed clients, emotional conversations, or aggressive behaviours, having the right tools and approach can make all the difference.
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Applying the recognise, respond, refer framework
This workshop, based on Lifeline’s trusted 'Recognise, Respond, Refer' framework, equips participants with the practical skills needed to effectively navigate and manage these difficult situations.
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Skills that make a difference – every day
Whether you're new to this kind of work or looking to refresh your skills, this workshop provides valuable knowledge and strategies that can be immediately applied in your day-to-day interactions.
Join us to build your capacity for handling tough conversations with clarity, empathy, and resilience.
Want to find out more?
If you have questions about our Managing Challenging Interactions Workshop or would like to find out more, please get in touch.